The diverse individuals, families, and communities you serve expect your organization to be able to interact effectively with them. As our communities become more culturally diverse, cultural competency training in the workplace is essential. This two-day institute is a highly engaging and reflective training that will provide your team with the knowledge and skills to increase their cultural sensitivity and awareness of cultural differences, and to provide services to clients using approaches that are responsive, respectful, and culturally strengths-based.

Diversity is our present and our future. The workplace is diverse, and the clients you serve are diverse as well. With diversity comes differences in norms, values, and behaviors. Biases, assumptions, stereotypes, and judgment of others are barriers to productive team collaboration and delivery of service to culturally diverse clients because they impact how we interact with those who differ from us. Through such strategies as storytelling and mapping personal diversity journeys, this two-day training will give your team ways to recognize potentially harmful biases they have of others and explore how this impacts their behavior and the decisions they make.

As service organizations work to meet the ever-changing social, behavioral, and physical health needs of individuals, they must have effective leaders who understand adaptive leadership. Management is about ensuring structure, systems, and processes. Leadership is about human influence. Both are necessary to achieve your organization’s mission, vision, and goals to provide person-centered service to individuals, families, and communities.

This training uses Bridge Development Corporation’s 5 Cs for Successful Leadership Framework to support leaders with developing skills to effectively communicate, manage conflict, lead successful change, coach others, and foster team collaboration. The Team Leadership and Management training is ideal for new leaders or those who want to develop their performance management skills to lead highly productive teams.